Should I bring my pet in?
First ask yourself, if a child in your care was having the same symptoms, would you seek medical help?
Please bring your pet to Advanced Animal Emergency if you observe any of the following indications:
- Noisy breathing, gasping for breath, erratic breathing, tongue becoming blue
- Vomiting, bloated and painful abdomen
- Trouble urinating or defecating
- Severe acute or continuous pain
- Cuts, injury, broken bones, shock, trauma, vehicular accidents
- Sudden mood changes, signs of weakness, loss of coordination or balance, collapse
- Consumption of any poison, plant or toxin (bring the applicable container if possible)
- Diarrhea or vomiting
If you feel your pet is having an emergency of any kind, give us a call. It’s better to be safe than to wait.
Bring a stool sample so we can diagnose the issue, and if your pet is on any medication please bring that as well.
What are the hours of operation?
We are open for business all holidays, nights, weekends, and in special cases when the weather prohibits many day practices from opening. When your regular veterinarian is closed, we are open.
We are open 24/7.
How long will my wait time be?
Due to Covid-19, Advanced Animal Emergency has experienced an increased caseload, leading to clients experiencing higher than normal wait times. The staff at Advanced Animal Emergency will do our best to provide you with current wait times, upon arrival, and update you if your wait times changes. Please be patient and rest assured that your pet will receive excellent care by our team at AAE.
The most critical patients are always seen first at Advanced Animal Emergency. As a result, waiting times vary based on how critical your pet’s problem is and how busy the clinic is at the time you arrive. We strive to ensure that all patients entering the clinic are seen by the veterinarian immediately to determine how critical they are and in what order to place them in to be further evaluated and treated.
How will my regular family veterinarian be involved in the care of my pet?
For routine cases at Advanced Animal Emergency your pet’s entire medical record is sent directly to your regular family veterinary clinic at the time your pet is discharged from the clinic so that continued care and follow-up can be accomplished with the veterinarian that knows your pet best. We strive to work directly with your regular family veterinarian in the care of our most critical patients and case transfers through telephone consultations and updates throughout their course of treatment. Continuity of care is of utmost importance in these critical cases and the best means to accomplish this goal is through direct interaction between the two facilities when possible.
What are the payment options?
Advanced Animal Emergency is pleased to offer a variety of payment options. We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept ATM/DEBIT cards with the Visa or Mastercard logo, personal checks, cash, and medical credit options are available through CareCredit and Scratchpay. We understand that, in these trying times, finances can be a concern. If this is the case for you, we recommend you apply for CareCredit and Scratchpay prior to arrival at AAE.
The emergency exam fee and form of payment will be discussed prior to patient admission. After the initial examination, the doctor on duty will give an estimate of further charges for treatment, hospitalization, or surgery. In some cases, an accurate estimate of total charges will be delayed until a full case evaluation is made. If your pet’s condition changes after being admitted, we will attempt to contact you about further treatment or estimate revision. If a critical situation arises and you cannot be reached, we will provide the necessary care. Fees are due at the time services are rendered; a deposit will be requested with the balance due upon discharge.
What types of pets do you handle?
The majority of our patients are canine and feline. If you have an exotic or pocket pet that requires veterinary care, please contact our clinic to discuss your pet’s needs further. We do not have the facilities to care for large/farm animals.
Do you have visiting hours?
Due to the Covid-19 pandemic, Advanced Animal Emergency has suspended visiting hours at this time. Even though we are not allowing clients in our clinic at this time, we are always communicating with owners regarding their pets condition and care. Our doctors and nurses are in constant contact with our clients and encourage pet owners to call for updates as often as they wish.
If your pet’s prognosis is grave, and you have elected humane euthanasia, Advanced Animal Emergency is allowing pet owners to be with their pet during the euthanasia process. Any client that enters our facility will be asked to wear a mask and practice social distancing as much as possible, given the situation. We also ask that a maximum of two family members be present for your pet’s euthanasia, to allow for appropriate social distancing given the design of our facility.
Please call us with any additional questions.